Refund policy

Return and Refund Policy

Last Updated: [Current Date]
At Kensington Lani, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

  • Items must be unused, unopened, and returned within 30 days of delivery for a refund or exchange.

  • Products must include all original packaging, accessories, and documentation.

  • Contact us at CoveDixon@proton.me or +44 1753 527355 to request a Return Authorization Number (RAN). Returns without a RAN will not be accepted.

  • Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds

  • Refunds are processed within 5-7 business days after receiving and inspecting the returned item.

  • Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

  • If your item arrives damaged or defective, contact us immediately at CoveDixon@proton.me for a replacement or refund at no extra cost.

Non-Returnable Items

  • Opened or used consumable products.

  • Custom or personalized items.

  • Intimate apparel and swimwear (for hygiene reasons).

For any questions, please reach out to:
📧 Email: CoveDixon@proton.me
📞 Phone: +44 1753 527355